In a Haystack is committed to respecting and protecting your privacy and keeping your data safe. This privacy policy describes how your data is used and protected when you use this website.


In a Haystack is a digital sewing subscription service based in London, United Kingdom. You can contact us at

Your data will only be processed by us and trusted third parties that help us provide and improve our service.

What information do we collect?

We collect information from you when you use our website, subscribe to a pack, sign up to the mailing list or complete a form. This may include your email address, IP address, information about the web pages you access, name, telephone number and address. Like many other websites we also collect cookies. If you make a payment, your card information will be held by our third party payment processors.

If you would like us to delete your personal data that is not required for legal purposes you can contact us at If any of your data is incorrect, please let us know and we will correct it.

What do we use your information for?

We might use the information we collect from you for the following purposes:

  • To process transactions
  • To promote In a Haystack
  • To provide a good service

How do we protect your information?

We use SSL technology. We only work with trusted third parties.

We cannot absolutely guarantee the security of your data and sharing your data with us is at your own risk. If there is ever a data breach on the data we collect, once aware of it we will contact individuals who have been affected.

Who has access to your information?

Please be assured that we do not release your personally identifiable information to third parties except trusted parties who enable the business to function. These include Stripe, WooCommerce, WooCommerce Subscriptions, WordPress (possibly including plugins), MailChimp, Google Analytics and Gmail.

If there is a legal obligation to do so, we may disclose your information.

What about third party links?

We may link to third parties who have their own privacy policies. We have no responsibility for their activities.

What about the GDPR?

Our data processing is based on consent which you may withdraw at any time. For gift subscriptions, you can also withdraw at any time.

Where can I find your Terms and Conditions?

Please visit our Terms and Conditions page here:

What happens when there are changes to the Privacy Policy?

Changes to our privacy policy will be noted on this page.

What should I do if I have any complaints?

If you have any complaints about the use of your data, please contact us at You also have the right to contact the Information Commissioner’s Office (ICO) and your data protection authority.

How can I contact you?

Feel free to contact us using or through our contact page.

Updated 13/11/19 – included Gift Subscriptions